Join Our Team

Position Summary:

The Resort Hospitality Manager / General Hospitality Manager is primarily responsible for overseeing all aspects of resort management in accordance with Zeman’s vision, mission, and core values. Those aspects include maximization of financial performance, guest satisfaction, and staff development within established quality standards. The RM/GM is also responsible for the hiring and training of all resort staff. RM/GM are proactive problem-solvers, lead by example, and continuously encourage their team members. They are responsible for coordinating all day-to-day operations at the resort to ensure everything runs smoothly. As a leader, the RM/GM must be a self-starter and understand the position requires 24-hour availability. 

Essential Job Duties:

• Recruit, train, mentor, and supervise staff

• Manage budgets and maximize revenues

• Maintain statistical and financial records

• Plan maintenance work, events, and room bookings

• Handle customer complaints and queries

• Promote and market the business

• Ensure compliance with health and safety agencies and licensing laws

• Meet daily with all staff.

• Perform administrative duties in the office such as reporting packages, payroll, AP, social media, marketing, reservations, lead management, etc.

• Facilitate a staff training meeting with team members as appropriate to maintain exceptional service level for guests and within the team

• Daily walk-throughs of resort buildings, amenities, and “back of house” areas to ensure brand and company standards are being met.

• Walk/be present on property, interact with guests, staff, and vendors.

• Work with the marketing team to ensure business needs and goals are met.

• Ensure guests receive the highest level of service

• Asset Management

• Coordinate with all department leads on guest and business needs

• Enforce resort guidelines and standards

• Monitor monthly operating budget and explain monthly P&L variances

• Craft annual operating, cap-ex, and payroll budget recommendations

• Ensure compliance with federal state and local laws

• Knowledgeable of market conditions and local trends

• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; 

• Show initiative, including anticipating guest or operational needs.

• Maintain a clean & organized work area.
• Attend all company & resort required meetings and training sessions.
• Must be able to cross-train in other resort related areas.
• Perform other duties as requested by RM/SVP.
• Must be able to work weekends, evenings and holidays

 Required Experience:

To perform the job successfully, an individual should demonstrate the following competencies and have prior experience in hospitality or property management.

• Intellectual
  • Analytical – Designs work flows and procedures.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Project Management – Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills – Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal
  • Internal and External Customer Service – Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
  • Leadership
  • Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve leadership skills.
  • Create a work environment that is respectful of diversity, minimizes turnover and cultivates a culture of leadership development.

Organizational

• Business Acumen – Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions. ▪ Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
• Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

Supervisory Responsibilities:

• Directly supervises employees in the Front Desk, Maintenance, Housekeeping, Laundry, and Breakfast Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Computer Skills

• To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint).

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Position Summary:

This position is responsible for the planning, coordinating, and executing of daily, weekly and monthly activities, events, and excursions at the RV Resort. In addition to overseeing and handling concierge services for RV guests. Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.

Essential Functions:

• Plan, coordinate, attend, and manage all guest activities, events, excursions and concierge services.
• Build guest rapport and establish strong guest relationships.
• Sales & marketing to create buzz within the resort regarding activity / event schedules.
• Prepare provisions for activities and events, including arranging for food and beverages, soliciting and scheduling volunteers, booking entertainers, collecting ticket/sale money, etc.  Set-up and clean-up after events.
• Create advertising materials for all guest activities, events and offerings, such as flyers, banners, digital reels etc. Create a monthly calendar of guest offerings. Work closely with the General Manager on guest communications and distribute to resort guests.
• Track event attendance, vendor utilization, income, and expenses for each activity.
• Source vendors, entertainers, third party excursions opportunities, local community business partners, grassroots marketing, etc..
• Work with OM/ GM on vendor set up, payment processing and vendor oversight in a timely fashion.
• Work with Food & Beverage staff as needed for resort activities & events.
• Assist in creating and maintaining an annual budget for resort activities.
• Assist with recruiting, training and managing Guest Experience department team members and volunteers.
• Maintain proper levels of office, activity and event supply inventories. Ensure all equipment and supplies are kept in good condition.
• Oversee schedule for clubhouse guest use, music / sound & lighting equipment and sport court play.
• Support resort guests with concierge services, including answering guest questions, arranging third party services, local community recommendations and more.
• Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and the Guests.
• Recruit, train, manage, coach and develop Guest Experience staff and volunteers..
• Coordinate company related functions as requested by GM/SVP.
• Attend all company & resort required meetings and training sessions.
• Must be able to cross-train in other resort related areas.
• Must be able to work weekends, evenings and holidays. 

Education & Experience:

• 2 years experience in hospitality Lifestyle Director preferred
• Strong customer service and communication skills
• Excellent organizational skills
• Good problem solving skills
• Previous budgeting and financial management experience.
• Professional appearance
• Computer proficiency, including the internet, Google suite; Publisher and Constant Contact

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Position Summary:

This position is responsible for helping the Director of Guest Experience with the planning, coordinating, and executing of daily, weekly and monthly activities, events, and excursions at the RV Resort. In addition to assisting with all concierge services for guests. Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.

Essential Job Duties:

• Plan, coordinate, attend, and manage all guest activities, events, excursions and concierge services.
• Build guest rapport and establish strong guest relationships.
• Sales & marketing to create buzz within the resort regarding activity / event schedules
• Prepare provisions for activities and events, including arranging for food and beverages, soliciting and scheduling volunteers, booking entertainers, collecting ticket/sale money, etc.  Set-up and clean-up after events.
• Create advertising materials for all guest activities, events and offerings, such as flyers, banners, digital reels etc. Create a monthly calendar of guest offerings.  Work closely with the Director of Guest Experience / GM on guest communications and distribute to resort guests.
• Track event attendance, vendor utilization, income, and expenses for each activity.
• Source vendors, entertainers, third party excursions opportunities, local community business partners, grassroots marketing, etc..
• Assist in creating and maintaining an annual budget for resort activities.
• Work with OM/ GM on vendor set up, payment processing and vendor oversight in a timely fashion.
• Work with Food & Beverage staff as needed for resort activities & events.
• Assist with recruiting, training and managing Guest Experience department team members and volunteers.
• Maintain proper levels of office, activity and event supply inventories. Ensure all equipment and supplies are kept in good condition.
• Oversee schedule for clubhouse guest use, music / sound & lighting equipment and sport court play.
• Support resort guests with concierge services, including answering guest questions, arranging third party services, local community recommendations and more.
• Coordinate company related functions as requested by GM/SVP.
• Attend all company & resort required meetings and training sessions.
• Must be able to cross-train in other resort related areas.
• Must be able to work weekends, evenings and holidays.

Education & Experience

• 2 years experience in recreational activities preferred
• Strong customer service skills
• Excellent communication and organizational skills
• Good problem solving skills
• Previous budgeting and financial management experience
• Professional appearance
• Computer proficiency, including the internet, Google suite; Publisher and Constant Contact

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Position Summary: 

The Guest Services Specialist position is responsible for providing a high level of customer service to all resort guests during their stay. Primary responsibilities will include greeting all guests coming into the resort, taking reservations by phone, online, or in person, answering guest questions, and coordinating with other resort departments to address maintenance or housekeeping concerns.  Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.

Essential Job Duties

• Greet & welcome all guests approaching the Front Desk, maintaining a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests.
• Approach all encounters with guests and employees in an attentive, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests and employees.
• Answer guests’ inquiries about resort services, facilities and hours of operation in a timely manner.
• Be able to complete an arrival and departure, reservations confirmations, deposit receipts, clear site housekeeping, check for overdue arrivals and departures. Address guest maintenance and housekeeping concerns.
• Ensure proper handling of guest mail and packages. 
• Be well versed on rates, lengths of stay, seasonal schedules and approved promotions or discounts.  
• Time management.
• Follow all cash handling and credit card handling procedures.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all company & resort required meetings and training sessions.
• Maximize efforts towards productivity, identify problem areas and assist in identifying and implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to cross-train in other resort-related areas.
•  Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Maintain a clean & organized work area.
• Attend all company & resort-required meetings and training sessions.
• Must be able to cross-train in other resort-related areas.
• Perform other duties as requested by Resort Management.
• Must be able to work weekends, evenings, and holidays

Education & Experience: 

• Minimum 2 years of hospitality Guest Services experience 
• High school diploma or equivalent required
• Strong customer service skills
• Computer proficiency, including the internet and Google suite; experience using RMS reservation system preferred

Zeman Homes is a drug-free, equal-opportunity employer. We participate in the E-Verify program.

Position Summary:

The Maintenance Technician position is responsible for routine and preventative maintenance to maintain the physical integrity of Zeman’s RV Resorts. Primary responsibilities are cleanliness and upkeep of property grounds, all buildings, streets, equipment, various utility systems, and inventory control. Engage in conversation with guests and address maintenance / housekeeping-related concerns. Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.

Essential Job Descriptions:

• Perform daily sweeps of the Resort to ensure trash/debris is picked up from common areas and perimeter. 
• Clean and general maintenance of all resort buildings interior and exterior including power washing, painting, window washing, weed pulling, pest control, concrete repairs, landscape, etc
• Empty common area trash containers as needed.
• Daily guest curbside trash collection at each site and hauled to compactor or dumpsters
• Address and complete minor repairs as needed. .
• Clean and maintain building facilities including clubhouse, resort offices, bathhouses, bathrooms, laundry areas, and maintenance building.
• Routine equipment and vehicle maintenance, including golf carts, trucks, lawn equipment, etc
• Complete checklists of physical condition of resort sites prior to and prior to arrival and after guest departure.
• Basic knowledge of various hand tools, power equipment and commercial machinery
• General knowledge of plumbing, electrical, and grounds maintenance
• Follow safety procedures while performing duties, use of PPE, OSHA requirements, MSDS protocols, flammable storage, equipment & vehicle operation.
• Show initiative, including anticipating guest or operational needs.
• Maintain a clean & organized work area.
• Attend all company & resort required meetings and training sessions.
• Must be able to cross-train in other resort related areas.
• Perform other duties as requested by RM/GM..
• Must be able to work weekends, evenings and holidays

Education & Experience:

• High school diploma or GED
• Demonstrated knowledge of and broad experience in general maintenance techniques and repair.
• Strong ability to follow instructions and directions, including following safety protocol
• Ability to endure seasonal temperatures as working conditions require constant outdoor work
• Ability to provide legible written reports
• Ability to work well independently as well as on a team
• Basic computer proficiency, particularly with email and internet

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Position Summary:

The Maintenance Supervisor position is responsible for routine and preventative maintenance to maintain the physical integrity of Zeman’s RV Resorts. Primary responsibilities are cleanliness and upkeep of property grounds, all buildings, streets, equipment, various utility systems,  inventory control, and oversight of maintenance/housekeeping staff. Engage in conversation with guests and address maintenance/housekeeping-related concerns. Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.

Essential Job Descriptions: 

• Supervises maintenance technicians and housekeeping.
• Scheduling of staff to meet resort and business needs
• Manage third party vendors to ensure common area grounds are manicured appropriately. 
• Perform daily sweeps of the Resort to ensure trash/debris is picked up from common areas and perimeter. 
• Empty common area trash containers as needed.
• Daily guest curbside trash collection at each site and hauled to compactor or dumpsters
• Address and complete minor repairs as needed. .
• Clean and general maintenance of all resort buildings interior and exterior including power washing, painting, window washing, weed pulling, pest control, concrete repairs, landscape, etc
• Complete checklists of physical condition of resort sites prior to and prior to arrival and after guest departure.
• Assist RM/GM with supervision of third party vendors.
• Daily walk throughs of resort buildings, amenities and “back of house” areas to ensure brand and company standards are being met.
• Daily monitoring of the pool /spa for proper functionality and troubleshooting. Equipment, water level & clarity, cleanliness, temperature.
• Follow safety procedures while performing duties, use of PPE, OSHA requirements, MSDS protocols, flammable storage, equipment & vehicle operation.
• Routine equipment and vehicle maintenance, including golf carts, trucks, lawn equipment, etc
• Create, implement and oversee resort preventative maintenance programs on all vehicles, equipment and systems. 
• Source and maintain third party vendors.
• Show initiative, including anticipating guest or operational needs.
• Maintain a clean & organized work area.
• Attend all company & resort required meetings and training sessions.
• Must be able to cross-train in other resort related areas.
• Perform other duties as requested by RM/GM.
• Must be able to work weekends, evenings and holidays

Education & Experience:

• High school diploma or GED
• Demonstrated knowledge of and broad experience in general maintenance techniques and repair.
• Strong ability to follow instructions and directions, including following safety protocol
• Ability to endure seasonal temperatures as working conditions require constant outdoor work
• General knowledge of plumbing, electrical, and grounds maintenance
• Proficient skills in operating various hand tools, power equipment and commercial machinery
• Ability to provide legible written reports
• Ability to work well independently as well as on a team
• Basic computer proficiency, particularly with email and internet

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Position Summary:

The Food Service Manager is responsible for food inventory, ordering, food & menu creation & selections, preparing and/or building food items, quality of food while providing customer service and adhering to food safety, food handling, and sanitation procedures. Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.

Essential Functions:

• Menu creation for on-site food trailer, guest events and other resort functions.
• Food / supplies ordering, inventory and control.
• Food costs and menu pricing.
• Prepares and builds food items according to standardized recipes and directions
• Properly stores food by adhering to food safety policies and procedures
• Sets up workstations including prep tables, service counters, steam tables, etc.
• Breaks down, cleans, and sanitizes work stations
• Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs
• Replenishes food items and ensure product is stocked to appropriate levels
• Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
• Adheres to ServSafe safety policies and procedures including proper food safety and sanitation
• Ensures security of company assets
• Create a schedule for food staff to meet the needs of the resort and guests.
• Work with Guest Experience staff as needed for resort activities & events.
• Recruit, train, manage, coach and develop food staff.
• Coordinate company related functions as requested by GM/SVP.
• Attend all company & resort required meetings and training sessions.
• Must be able to cross-train in other resort related areas.
• Must be able to work weekends, evenings and holidays

Education & Experience

• Must have previous food service experience 
• Must be able to obtain food safety certification
• Demonstrates excellent customer service skills

Physical Requirements

• Flexible and long hours are sometimes required.
• Requires occasional lifting, carrying, pushing, pulling of up to 30 lbs
• Ability to stand during the entire shift.

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Position Summary:

The Food Service Worker is responsible for preparing and/or building food items while providing customer service and adhering to food safety, food handling, and sanitation procedures. Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.

Essential Functions:

• Prepares and builds food items according to standardized recipes and directions
• Properly stores food by adhering to food safety policies and procedures
• Sets up workstations including prep tables, service counters, hot wells, steam tables, etc.
• Breaks down, cleans, and sanitizes work stations
• Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs
• Replenishes food items and ensure product is stocked to appropriate levels
• Inventory control
• Maintains excellent customer service and positive attitude towards guests, customers and co-workers, etc.
• Operate a POS system, reconcile food & beverage sales at the end of day.
• Adheres to Resort’s safety policies and procedures including proper food safety and sanitation
• Ensures security of company assets
• Other duties and tasks as assigned by Food Service Manager or Resort Hospitality Manager
• Work with Guest Experience staff as needed for resort activities & events
• Attend all company & resort required meetings and training sessions.
• Must be able to cross-train in other resort related areas.
• Must be able to work weekends, evenings and holidays

Education & Experience

• Previous food service experience preferred
• Must have or obtain food safety certification
• Demonstrates excellent customer service skills

Physical Requirements

• Flexible and long hours are sometimes required.
• Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs
• Ability to stand during the entire shift.

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Position Summary:

The Food Service Cashier & Runner is responsible for interfacing with customers, taking orders and payments while using a POS system, and assisting with food distribution as directed by the Food Service Manager / Food Service Assistant. Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.

Essential Functions:

• Interface with customers, take their orders, and process payments
• Maintain a clean food trailer and all public areas
• Assist with set up and  break down, cleaning, and sanitizing of work stations
• Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs
• Maintains excellent customer service and positive attitude towards guests, customers and co-workers, etc.
• Operate a POS system, reconcile food & beverage sales at the end of day.
• Adhere to Resort safety policies and procedures including proper food safety and sanitation
• Strict adherence to proper cash handling, all hygiene and cleanliness standards
• Ensures security of company assets
• Other duties and tasks as assigned by Food Service Manager or Resort Hospitality Manager
• Work with Guest Experience staff as needed for resort activities & events
• Attend all company & resort required meetings and training sessions.
• Must be able to cross-train in other resort related areas.
• Must be able to work weekends, evenings and holidays

Education & Experience

• Previous customer service experience preferred
• Demonstrates excellent customer service skills

Physical Requirements

• Flexible and long hours are sometimes required.
• Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs
• Ability to stand during the entire shift.

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Position Summary:

The Housekeeper position is responsible for providing a heightened level of awareness and attention to detail in all guest areas. Primary responsibilities will include deep cleaning of all amenities, buildings, and staff areas daily, control supply inventory, report maintenance issues found, and guest relations. Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and create an exceptional Guest experience.

Essential Job Duties:

• Clean and sanitize all public areas, including offices, amenities, equipment, golf carts, mail stations, bathhouses, furnishing indoor & outdoor, windows, etc….
• Clean and sanitize appliances to ensure they are free of food particles, mold and mildew
• Defrost freezer as needed.
• Clean, sanitize and stock bathrooms and bath houses with paper products as needed.
• Inspect facilities daily to ensure that they are well lit and functioning properly.
• Follow all established safety policies and procedures. Report all unsafe or hazardous

conditions, incidents, accidents, and/or defective equipment to RM/GM / Maintenance Supervisor..

•  Ensure general resort appearance is well maintained and orderly.
•  Ensure all floors are swept, mopped, vacuumed daily, as needed.
•  Ensure all windows and screens are clean and functioning properly.
•  Maintain washers and dryers by wiping surfaces, removing lint, etc.
• Ensure all offices are clean and neat. Empty trash containers as needed.
• Knowledge of safety measures when using various cleaning chemicals.
• Show initiative, including anticipating guest or operational needs.
• Maintain a clean & organized work area.
• Attend all company & resort required meetings and training sessions.
• Must be able to cross-train in other resort related areas.
• Perform other duties as requested by Resort Management.
• Must be able to work weekends, evenings and holidays

Education & Experience:

• Strong customer service skills
• Excellent communication and organizational skills
• Good problem solving skills
• Professional appearance
• High school diploma or equivalent required

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Position Summary:

The Call Center Specialist position is the main and secondary point of contact between guests making reservations at Zeman Signature & Zeman RV Resorts in Florida. A Call Center Specialist will answer all incoming calls, emails and assist guests by answering questions about resorts, sites, utilities, availability, reservations, online booking, websites, activities, and all other matters that guests may inquire about. Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.

Essential Job Duties:

• Approach all interactions with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Greet all callers with a warm and inviting demeanor at all times. 
• Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Effectively  listen to understand, and clarify concerns raised by guests and employees. 
• Familiarize yourself with all Florida RV Resorts so that you fully understand locations, lengths of stay, rates, layout of resort, site types, utilities included, activities/events offered, staff on property, amenities and such.
•  Fully comprehend and be able to operate all relevant aspects of the Zeman-RV systems and processes such as RMS, Back Office, AVID, Paylocity, On-Line Booking, Lead Generation,etc.
• Be able to perform and complete all tasks and duties in a timely and efficient manner.
• Daily follow up on all Back Office leads for The Southern Sands RV Resort  
• Obtain all necessary information to make and complete site reservations in RMS and follow the quick quote practice, bill & collect appropriate rates and deposits, process deposit receipts, and send confirmation emails. 
• Effectively and efficiently communicate with Resort GM and SVP any questions, suggestions or concerns
• Multitask and prioritize assignments and duties to meet deadlines.
• Attend all Florida meetings and training along with Florida employees as requested by RM/SVP.
• Travel to Florida quarterly, work expenses will be paid by Zeman such as: mileage, flight, accommodations.
• Attend and work annual trade shows as requested by RM/SVP.
• Maintain regular work attendance and be accountable for time management in compliance with Zeman’s standards as required by scheduling, which will vary according to the timing of the resort opening and needs of the resort after opening.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when onsite or at company events.
• Comply with Zeman Signature Resort Standards and regulations to encourage safe and efficient resort operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Cross-train in other resort related areas as requested by Resort GM & SVP..
•  Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by Resort GM & SVP..
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call prospects and guests to inform them about the company’s new offerings, services and policies
• Guide callers through troubleshooting, navigating resort websites sites or social media
• Collaborate with other Guest Services Specialists, Resort Managers and General Managers to improve guest experience and satisfaction.
• Provide assistance to the Resort GM and SVP with projects, research related to Southern Sands RV, pre-opening reservations and lead follow up.
• Draft weekly outlines for Southern Sands RV GM & SVP of all tasks completed for that week so that your progress can be tracked and managed.

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.

Position Summary:

The Welcome Ambassador position is responsible for providing a high level of customer service to all resort guests during their stay. Primary responsibilities will include greeting all guests coming into the resort, escorting guests to their sites, answering guest questions, and coordinating with other resort departments to address maintenance or housekeeping concerns.  Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.

Essential Job Duties:

• Monitor traffic entering and exiting the resort via the gated entrance.
• Screen & track vehicles and persons entering the resort.
• Anticipate guests’ needs, and respond quickly & professionally to all guest requests.
• Answer inquiries about resort services, amenities, guest activity schedules and hours of operation in a timely manner.
• Escort guests to their sites as directed.
• Assist and direct vendors coming into the resort.
• Assist and direct delivery trucks coming into the resort.
• Perform random drive throughs of the resort. 
• Perform weekly lighting checks through the resort.
• Enforce resort guidelines with guests as needed.
• Answer gatehouse phone and work collectively with staff to address guest concern, complaints and requests.
• Contact law enforcement if necessary.
• Perform daily site inspections and departure checks.
• Maintain a clean and organized gatehouse with adequate supplies.
• Attend all company & resort required meetings and training sessions.
• Must be able to cross-train in other resort related areas.
• Perform other duties as requested by Resort Management.
• Must be able to work weekends, evenings and holidays.

Education & Experience

• Strong customer service skills
• Excellent communication and organizational skills
• Good problem solving skills
• Professional appearance

Zeman Homes is a drug-free, equal opportunity employer. We participate in the E-Verify program.